Resort Policies

Resort Standard Policies
Check-in/Check-Out timing

Unless specifically specified in standard reservation confirmation voucher issued by the Malabar Ocean Front Resort & Spa

Family Plan Policy

Children age 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.

ID Requirement

For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.

Late Checkout Policy

Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.

Parking Policy

Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners’ risk. Overnight parking is available only for in-house guests after stipulated security checks. The Resort is not liable in the case of theft of or damage to any parked vehicle(s).

Babysitting/Child Care Policy

The Resort does provide babysitting services. The same needs to be informed to the reception 24 hours in advance. The charges for the same are INR 500/hour for a minimum of two hours.

Early Arrival Policy

Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2PM will be charged at 50% of the room rate.

Facility Use Policy

Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests 15 years of age and under must be accompanied by an adult guardian. Resort is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any Resort facility. Please contact the Resort directly for more information.

Security Policy

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.

Resort does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.

Smoking Policy

All public areas within the Resort are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in non-smoking room is not permitted.

As per the notification dated 30th May 2008 issued by Ministry of Health and Family Welfare, smoking in public places including Resorts, restaurants, refreshments, banquet halls etc. is an offence and prohibited with effect from 2nd October, 2008 by law.

Smoking in Non-smoking area or in Non-smoking room will attract a penalty of 20,000 INR per occurrence per person.

Interconnecting Room
Resort does not have interconnecting rooms; adjacent rooms are subject to availability and request should be placed at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.
Cancelation/ Deposit Policy

All reservations are to be guaranteed with Credit card or advance payment or through company deposit, the Resort is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 72 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the Resort. Certain reservations are non-refundable and non-cancelable, in all such case Credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or No show.

5% processing fee will be charged in respect with cancellation and refund process.

Payment Policy

At the time of Check in, Resort will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the Resort will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Credit Card Policy

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the Resort. Resort does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the Resort to charge the card in case of no show or late cancellation.

Extra Bed / Extra Person Policy

One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/children’s cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.

Outside food and Beverage Policy

Resort does not allow outside food and beverages to be brought in the Resort, unless approved separately through written permission. Outside food and beverage, consumption by resident guests is considered on their risk and Resort will not be liable for any damage / inconvenience.

Guests are advised to take a personal driver or request for a cab/taxi, and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide or not announce at the time of drinks service will be held individually responsible for failing to cooperate and mislead the Resort.

Visitor Policy

Resort does not allow outside visitors, who are not registered with the Resort as occupants inside the guest room corridor or guest rooms. Guests meetings and entertainments are permitted in public area or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

Natural Landscaping disclaimer

Resort is located in dense green landscaped land amidst the corporate financial district. The Resort has vast open area. Due to its natural landscape the Resort residents / guests / employees may face concerns with flora and fauna from time to time. Guest are requested to be aware of such aspects and take necessary precautions. In case of emergency, in the Resort please contact Resort staff, immediately.

Guest Room Usage

Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws.

We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the Resort.

The guest agrees that he/she shall not engage in, or willfully or negligently allow to occur in the any illegal act such as for example Gambling etc but not limited to activities covered under Kerala Gaming act and other Acts and Rules in force.

Usage of Camera and Photography / videography equipment

Resort does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the resort clicked at resort is prohibited and is subject to written copyright approvals by the authorized representative of the resort.

Guest Conduct

Malabar Ocean Front Resort & Spa reserves the right of admission and entry of persons entering the resort facilities. In the unfortunate event that the client’s guests or their guest’s behaviour become unacceptable and causes embarrassment or discomfort to others (guests or resort staff) management of the resort reserves the right to have the individual or individuals removed from the resort premises.